ESG

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Leader Speak

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Our ESG goals and framework

Key KPIs

Key awards

ESG insights

Blogs

News

Videos

Key reports

Zensar Integrated Annual Report 2020 - 2021

Carbon Reduction Plan 2022

Our integrated Annual report showcases our efforts on sustainability in our operations and solutions. Zensar is well equipped to manage the well being of or employees, partners, service proviers and optimise our emissions, energy consumption and supply chains. The report is in alignment with the Integrated Report Framework by the IIRC , GRI standards and the UN Sustainable Development Goals.

John Doe , CXO

Zensar has adopted a philosophy of prioritizing reductions in our gross emissions and is committed towards achieving Net-Zero greenhouse gas (GHG) emissions globally by 2040. We have developed a Carbon Reduction Plan which includes specific initiatives and targets to ensure we reach our Net-Zero goal

Information Security Management | Environment, Energy, Health and Safety Management | Quality & Service Management

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Smart connections and experiences for a sustainable tomorrow

In a world of constant change, we are committed to creating sustainable and lasting technology and solutions for today, tomorrow, and beyond. We do this by focussing on a clear set of goals

Forming an ecosystem where our stakeholders and communities see value and are empowered to create a sustainable future

Aligning with our clients and customers on their journey for innovative solutions and connected experiences hinged on sustainable practices

Establishing connected and shared goals with our vendors and partners to ensure we reduce our carbon footprint and get to net-zero

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Our ESG chapters

Social

Governance

Integrity and reliability are the foundation of our governance culture, helping us gain and retain the trust of all our stakeholders. We are committed to following and practicing the highest level of corporate governance within all our business functions. We continuously engage with our employees, shareowners, and clients to ensure that we adopt best practices at the management level. We continually update or enact new corporate governance policies or disclosure to further enhance transparency and accountability. Being a technology services company, we believe that we are responsible for our clients’ and other stakeholders’ information assets. Hence, an efficient data-security program remains the cornerstone of all our operations. Zensar develops comprehensive guidelines and policies to promote and implement sustainability across our value chain.

Zensar focuses on constructing shared value within the business for all the stakeholders, local communities, and the planet. Employees are our assets, and we believe that a safe and healthy workplace is a business imperative. Our employees are encouraged to engage in various learning and development programs to help them hone their skills and capabilities. As an equal opportunity employer, we are committed to ensuring a supportive and inspiring work culture where anti-discrimination and anti-harassment policies apply to employees of all genders and regions. We understand that it is essential for an organization to manage humanity’s social and economic challenges. It is also crucial to identify the causes of these issues and provide solutions that empower communities to be self-reliant.

Social

At Zensar, we believe that preserving our natural world is of utmost importance. Climate change, carbon emissions, and water pollution are the top challenges we want to focus on as a business. Embedded in our strategy, we believe that we have a long-standing responsibility to reduce the carbon footprint of our operations, to efficiently manage water and waste at all our locations, to handle the short and long-term risk and impact that climate change has on our business, and to partner with businesses, organizations, and communities for driving meaningful actions to create positive change. Further, we have made it a practice to monitor the usage of all our resources, and we will continue to track and report our progress and strengthen our goals as needed to drive improved performance.

Environment

Carbon reduction

Water positivity

Gender diversity

Happiness Index

Community development

Training

Sustainable procurement

Code of conduct

Transparency and fairness

Data privacy

Achieve Net Zero GHG emissions by FY’40

Climate change is society’s greatest challenge. We face the risk of severe heat waves, droughts, water availability, extreme precipitation, loss of flora and fauna, unpredictable weather, rise in sea level, melting of polar ice caps, and the degeneration of marine ecosystems. For humans, the impact involves loss of food security, vector-borne diseases, and loss of small islands and coastal communities. At Zensar, people and communities are at the center of our actions. As a result, our detailed and rigorous endeavor is to identify our emissions, of which a significant portion occurs outside our control. Therefore, it is vital that we not just mitigate our emissions but also focus on helping our vendors and suppliers reduce theirs. Greater emission reduction will happen by increasing our energy efficiency and the efficacy of our operations. We already have energy efficiency initiatives planned, ranging from LED lighting systems to optimizing energy consumption.

Become water positive by FY’25

Water is essential to all living beings. Protecting, recycling, and reusing water is an endeavor and responsibility that we have as a company. With climate change, the global availability of clean, safe water is also reduced. The impact of water shortages is especially drastic for vulnerable communities. Caring for water is more than just using less water. We must also make sure those vulnerable have access to clean water and proper sanitation. Some of our efforts to achieve water positivity include: a) Developing a watershed for the community to move toward water positivity b) Creating rainwater harvesting facilities and upgrading sewage systems c) Installing digital water meters to monitor and control consumption d) Increasing waste recycling and establishing a kitchen garden at our campuses e) Putting in place an organic waste converter (OWC)

We will continue our commitment towards data privacy compliance

a. Continue conduction of impact assessment for new process or change in the existing process b. Continue conduction of annual staff awareness trainings pertaining to data privacy and cyber security

Continue our commitment towards sustaining a fair and transparent Whistle Blower process

We want all our employees to work in a safe and healthy environment, based on constructive professional relationships and where everyone is empowered to speak up. This is fundamental to staying true to our values, which are rooted in respect. Our work on human rights depends on a robust reporting system that gives anyone along our value chain the confidence to speak freely. a. Creation of stakeholder (customers/ employees/ suppliers etc.) level awareness on the ombudsman process b. Continue maintain the robust mechanism for raising grievances or concerns c. Establishing a defined timeline for grievance resolution

Achieve 100% Code of Conduct training for employees

Integrated assurance for our value chain Business ethics and compliance are a fundamental condition to our operations. We will continue to promote compliance with our employees. Future efforts will also focus on the evolution of how we execute our mandatory compliance training and our compliance communication. a. Continuing to conduct annual mandatory trainings for all employees on code of conduct and business ethics b. Continuing to conduct mandatory training for newly onboarded employees

Assess all suppliers based on sustainable procurement criteria by FY’30

Human rights are a global priority for Zensar. We plan to engage locally in the communities we operate in, and by collecting data and tracking our impact, we plan to refine and scale our human rights efforts to help larger groups of people and more communities in multiple ways. As planned, through our responsible sourcing program, we will assess and address labor rights risk across our supply chains. We often identify issues that require tailored interventions and collaborations with our partners and suppliers. The road ahead for us involves: a. Devising a supplier code of conduct b. Developing a suppliers’ assessment framework basis, a selected ESG criteria c. Creating the supplier assessment plan d. Assessing and providing feedback to suppliers for continuous improvement

Achieve 80 Average Hours of Training per Employee by FY’30

a. Focus on People Engagement initiatives b. Diverse Learning and development plans and career growth options

Reaching 225 thousand lives through community development initiatives by FY’30

We believe in removing obstacles to progress and creating opportunities for everyone to have a better future. We are convinced that a promising future is a digital one and that technology can be deployed as an instrument to do good. At Zensar, we leverage the power of technology for creating community development initiatives in areas such as employability and education and aim to reach 225 thousand lives through our initiatives by FY'30

Increase Happiness index score to 80 by FY’30

People first policy, work-life balance, healthy work culture, Mental & physical health well-being, workshops on financial well being a. Regular reviews and conducting various events b. Introduction of platforms and initiatives to enhance and enrich employee experience c. Conducting regular real time feedbacks d. Ensure equal opportunity and reduce inequalities of outcome

Achieve 40% gender diversity by FY’35

We encourage better practices across our global offices, including diversity, an integral part of our company’s culture. We lead by example, increasing the representation of women at all levels, empowering all our stakeholders through different initiatives, and supporting the health and wellbeing of more than 9,000 employees. We are building a more diverse company through our diversity and inclusion initiatives and strengthening our policies and associated training programs to create truly inclusive workspaces. Some of these practices include: a. Flexible work arrangements, enabling better work-life balance b. Female-oriented mentorship and guidance at the workplace c. Unique women recruitment programs for a greater career comeback

Our Goals

Environment